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SHOW NOTES & TRANSCRIPT:

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TRANSCRIPT

Intro & Outro: 00:00 Welcome to the winning with Shopify podcast, the podcast that will teach you to take your Shopify store and turn it into an automated sales machine with the latest marketing emails, sales and social media advice, strategies and tips from experts without the fluff. Your host Caroline Balinska, the founder of justaskparker.com the only small marketing task agency for Shopify owners with over 10 years experience in marketing, manufacturing, design and ecommerce. She shares her knowledge and interviews the experts to help you in your journey to success. Now here’s your host, Caroline Balinska.

Caroline: 00:35 Welcome everyone back to the podcast. I’m your host Caroline Balinska and today I have a special guest. This is a particular app that I’m sure a lot of you have never even thought of or use, and this is what I’ve been using for a very long time myself, about four years I believe. And I actually reached out to this team because knowing what I love bringing all of you people, everyone that listens to my podcast, I love bringing you information on how to succeed in your business. And today we’re really talking about the business side and being successful in productivity. So today I have a special guest called Robby Macdonell and he is a CEO at rescue time and if you don’t know what rescue time is, we’re going to get straight into it and we’re going to learn so much and Robby is actually going to bring us a lot of great information on how you can be more productive in your business and find out more about how you can implement new tools into your business to help you.

Caroline: 01:31 And it really does help you end up making more money and making more money because that’s really what the goal is here. And I know a lot of people are in a position where you’re doing this on the side, you’re trying to make extra money. I’ll call one of my particular clients who gets up at four, five in the morning to talk to me just to get these calls in before he goes to work, to his full time job. And I know that there’s a lot of people like you out there as well. So let’s get into it. Let’s meet Robby and we’re going to ask him lots of great questions. So, Hi Robby. How I each day? Fantastic. Look, I’m so glad that I could get you on here. I know that this is not a thing that you guys do a lot of these podcasts. So it was nice that when I reached out to your team that you’re willing to come on here and spend some time. I know that your time is very precious and you know all about that. So I’m so glad that you’re here with us today.

Robby: 02:16 Yeah, it’s great to be here. Um, yeah, one thing that we’ve learned over doing this for 10 years, I’m thinking about how people manage their time,is that there’s a, there are struggles that are pretty, pretty common across all different types of people. You know, it’s, it’s great to be able to talk to shopify owners, people who are doing this as a side, a side Gig or they’re just starting out. They’re trying to figure out how they, in how they make this new effort fit in with their existing lives that, you know, it’s just, there’s so many issues that I know people are running into and so I’m really happy to be able to talk about it.

Caroline: 02:56 Fantastic. Well, like I said, I’ve been using rescue time for years and it’s always worked. It doesn’t matter what I’ve been doing, if I’m doing client work or if I’m doing personal stuff, it’s always worked for me. So I’m really excited to have you here. So why don’t we start with you telling us a little bit about who you are and a little bit more about just generally what rescue time is.

Robby: 03:14 Yeah. Great. So I’m the CEO of rescue time started out pretty early on in the company’s history as a head of product. And so we’ve been thinking about this problem for a really long time. Uh, at its core what rescue time is is it’s like a fitness tracker or your time with your digital devices, specifically a fitness tracker for your work activities. The reason we started rescue time was because we had way too many days where we got to the end of the day and we looked up at the clock that was five, six, seven, sometimes eight or 9:00 PM and we couldn’t tell you how we spent the whole day. And that was a really uncomfortable feeling for us. Made planning really difficult. But it also kind of psychologically was hard because it’s, it’s a big part of your time that you think really, and I’ve expresses your value professionally because they’re working hard on something that you hope to be making progress and it’s something that you love and then get to the end of the day and you can’t recall what you did because for a whole number of reasons it turns out it’s, it’s something that really started to bother us.

Robby: 04:17 So we started saying, you know, what are the ways that we can, we can figure out how to have a more realistic understanding of our time. And so we started building software for, it tracks your activities on the computer and tracks the different applications and websites that you use both on desktop and mobile. And it uses that data to help us stay aware of work patterns and started working for positive changes. And like I said, we built it for ourselves and we immediately noticed that we thought we were spending our days. It was wildly different than how we were actually spending our time. Once we have that knowledge, we were able to actually work on the things that were getting in the way of doing our most important work. We were able to work on changing that, kept us from doing our most important work and you know, made a huge difference in our lives. And as we started telling people about it, um, we noticed more and more people saying, you know, that’s, that’s, that sounds amazing. How do I get it? That’s kind of when it switched from a projects that was know a group of friends trying to scratch their own itch to a company.

Caroline: 05:17 Fantastic. You make me laugh because it’s so true. You’ve been through it. I’ve been to it. All of my clients have gone through it and they still going through it. So, you know, this is so important because we can sit here and talk about, I want to be a successful business owner, but if you don’t understand what you’re doing with your time, it’s very hard to find the time. I know for myself, I people I talked about it quite a lot is I’ve got two things going on. So I use rescue time, but I also have as 13 week journals that I, that I keep with me as well so each day I’m planning out my day in advance with all the information in it. And then I’ve got run a rescue time running on my computer. And it’s so true, isn’t it? Once you look at what you’re doing, it’s like, hang on, that’s where all my time went today. That’s what I was doing with my time. And it is actually very confronting that um, your time is not spent exactly how you assume it is in your head.

Robby: 06:07 Yeah, I think we all start out with a plan and then that plan meets reality. And the problem is that our realities today are dramatically different than they were five years ago, 10 years ago, 20 years ago. And I think sort of an, sort of at a societal level. We don’t have a playbook for how to deal with it. And there are new, they’re new things coming on are coming into our lives all the time. It just increased the amount of information that we have to increase the amount of complexity in our lives and those plans. You know when you say, I have 40 hours a week, I’m going to plan, you know, nice clean boxes that are going to fill up that 40 hours like that. Just that just doesn’t really ever happen to me more and so that’s, it’s a pretty big disconnect from generally how people plan to what their lives actually end up being.

Caroline: 06:58 Well just say, because I want to get into you helping people. This is your area of expertise. I want you to give us some advice, but I just want to start by saying that because I know your app because I’ve been using it myself. What I do really love about it because I remember the reason why I chose rescue time there are other things out there, but nothing came close to rescue time. What I really love, the feature that I love the most that works for me the best is where you’ve got the general areas, like you know, like your system automatically knows when it’s Facebook or automatically knows when you’re on our youtube for example. But you can go in and change what part of that? Like how much of that is productivity. So I think you can probably explain that in a little bit more detail, but I love that feature.

Caroline: 07:41 Like for me, for my business, I go onto youtube for business, but I also gone to youtube sometimes not for business, so I can sit that to say it’s half and half or 25% 75% so I can actually set it and same with Facebook. And I love that because what I know that the other apps out there is sort of just say youtube is youtube and you choose, is it productive or not productive? Whereas what I love is that you have that opportunity so I can get a very, very clear time frame of what I’m doing during the day of what exactly is productive and what’s not.

Robby: 08:11 Yeah, I love about the data set that we have is that we have so much data we’re able to classify it. Okay. The first versions of rescue time we had were, were much closer to what you just described. It was just the overall list of here’s all the activities and you’re really quickly realized that it’s an overwhelming list. You do more things than you expect to do during the week. And then when you have a list that’s three, four or 500 activities long over the week, mmm. You can’t make sense of it. So we, we added a categorization layer that group different activities by functionally what their, what their most common we use for. And there’s some really interesting issues in August, there were some really interesting dynamics when you are someone who has a small business owner who is using things like social media because social media is not necessarily or inherently distracting thing where you’re slacking off when you’re doing, it’s necessary.

Robby: 09:15 You’re also doing it alongside or things that are maybe not necessarily for your work but are really easy to get sucked into. So, yeah, we’ve, we’ve made it to where you have the functional categories. But within those you can say all social media is distracting or social media neutral. We’re working with spending time on Shopify. It’s very productive, but it does get tricky is when you have how managing my Facebook that’s on, that’s on Facebook. Um, and so we have the ability and it’s not perfect. There are certainly cases with different apps words, it’s easier to do this than others. But in general you can go in and say, this part of the APP I want to classify as productive. So we’re able to see at the time spent managing the rest of the time Facebook page classified a very productive time spent on the newsfeed.

Robby: 10:04 It’s a, I think we haven’t, for us internally, we haven’t distracted and we make all of that stuff configurable. So you set some defaults at the very beginning. Uh, it’s not an overly complex process. We kind of stick to the high levels, say, look at these broad categories. Would you call this just productive? Would you call this distracting in a way to personalize it, to meet your needs? And then yeah, more and more we get into it. You start seeing the places where you want to make little adjustments based on the type of work you’re doing within a particular activity.

Caroline: 10:42 Yeah I absolutely love it. I can’t say enough how much I do love it. Especially because I’ll be looking at an ecommerce store that might be a fashion website and it will come up saying that’s distracting because of course it looks like it but then to me. That’s part of my job. So I’m looking at it for a client or I’m doing some of like research so I can set that and say “No that’s actually highly productive for me” . So I get a really great idea of what I do during the day so it’s fantastic I can’t say enough how much I really love it so it’s great.So let’s get into some question about actually just being productive. So can you give us some ideas because I know a lot of people will be listening now and saying “Yeah but I’m pretty productive during the day so this is not me” but I want them to listen because I’m sure that some of these questions they going to realize that it is them so what are the most common destruction that prevents us from being productive?

Robby: 11:25 So there’s a really broad answer to that, that then we can kind of wiggle into these days. Pretty much everything has a potential for being a distraction in a way that it didn’t in the past. And what I mean by that is the world we live in today is pretty much the worst environment possible for information overload. And to a large degree that’s also amazing because it’s enabled us to connect with information, with people, with opportunities in a way that we never could before.

Robby: 11:52 And it, it really is the same dynamics that allow people to start a side business and said, you know, there’s something that I really want to do that would be more of that them day job and they’re able to do it in a much, much easier when they could and years ago. But that same lowering of the friction to accessing information has broken down all of the boundaries that four made it to where it was easy to focus on one thing at a time. And so really right now it’s made it so, you know, everything can be distracting. Most people’s phones are buzzing all day long with things that say, hey, you should stop what you’re doing right now and you should pay attention. To me, that’s becoming a huge problem. As far as specifics go, it’s going to be somewhat different for everybody. A lot of the work that we do is with businesses and we look at what are the things organizationally that keep people from doing their most important work.

Robby: 12:50 Uh, and the big one is not what you’d expect. It’s not, it’s not lazy employees. And most people actually come to work wanting to do their job. And it turns out it’s a thing that a lot of people are calling collaboration overload where there are so many systems for keeping touch that people end up spending most of their day multitasking between the work they’re supposed to be doing and the work that’s talking about the work, they’re supposed to know how our latest research says that in an office people check email or slack or uh, uh, you know, a group Messaging Service, uh, once every six. And there are a ton of studies, let’s say the amount of time when you were starting focus, you’re starting some focused work. The amount of time to really get into the seminar is anywhere from about nine to 12. And so if you imagine the cycle where I’m an average, that’s average Mike.

Robby: 13:42 There are a lot of people that are checking those things every two or three minutes. But if I’m, you know, on average it’s every six minutes, then, you know, the math just doesn’t work out for people being focused on their core work ever. And I would say, you know, we, we definitely see in a, in an office environment, communication systems being the big thing. But you can also take a step back from that and say, you know, any system that you interact with, uh, and there are so many Google analytics. It’s, I don’t know a ton about Shopify as a platform, but I know they probably have lots of things that are just, they’re going to want to check. You’re going to want to know when there’s new information. And the fact that new information is so easy to get, it makes it to where our brains are really, really fragmented.

Robby: 14:24 That causes a lot of problems. Um, and uh, and then of course there’s the other side of the things too that, you know, that doesn’t just apply to the business world. It’s very, very easy access information about our interests, social networks, news, entertainment as some of that information is being pushed at us and, and the notifications on our phone or our pulling us away from things. But also if you’re working on a hard problem, you’re working on something that requires some deep thought. Sometimes that’s difficult and it’s a lot easier and a lot more satisfying in the moment. Sometimes they just go look at Twitter for a while. And so that’s not necessarily anybody you know, being lazy or slacking off. There’s pretty well researched psychological processes happening there. And so it’s kind of have it coming from both sides. There’s the, the internal drive to self distract and then there’s so much coming out us. So many different information streams coming from different, different sources that you are, your most important work that really takes is almost impossible.

Caroline: 15:25 I can say that has just that six minute day is amazing to think that people on average checking for six minutes. So pretty much in his Shopify store. And um, maybe in the very beginning they’re not getting sales. But once I start getting sales, one of the things that they’re doing a lot is checking emails for new sales that came through and also customer service. So based on everything that you know, can you give our sign, don’t know if you can, but can you give us sort of an idea of how often should people be checking those customer service emails and they’re sales emails during the day. Should they be blocking it to like once every couple of hours or once an hour? Like do you have any statistical data on that?

Robby: 16:06 And then I also have a way that it might be useful to, to frame this because you know, statistics are going to be talking, speaking to averages and everybody’s situation is unique. I think the first thing to think about is what is your most important work? What are the things that you really need to be doing to move your business forward? And if being ultra responsive with customer support, number one most important thing, and it would probably make sense for you to be able to cultural responsive customer support. Um, and but there probably some other things that you need to be doing as well. Um, and you need to look at your own personal cycles of, you know, how you norm or how work needs to get done. Um, your own natural rhythms. Yep. All of the different things that you need to get done at the end of the week.

Robby: 16:55 And then realized that if you are, if you are constantly dropping everything, every time a new email comes in, you might not be getting some of those other things done. And if you aren’t getting them done, you might not be getting. Uh, and that’s pretty, pretty sad, pretty tragic. When you think about the fact that especially new entrepreneurs, they tend to not have huge budgets so they can’t go out and hire big teams. So their time is really a resource that yeah, that matters most, that they are able to work with. You ought to be able to make the best use of that time getting thrashed around all over the place. You’re not. So as far as the statistics, how much people should or how responsive people should be. Um, I read a study is actually a couple of weeks ago, um, about internal customer support for software as a service companies.

Robby: 17:56 And um, it’s one company in particular had done several experiments to say, I think they started out with average response time was two hours and that seemed pretty good. But I said, you know, what happens to our business because then what happens, they got pretty extreme with it where they said, you know, your, you will get a response apartments and they realize that anytime we’re about an hour, hour and a half really did as far as their, their customer satisfaction scores, yes. Churn, things like that. Um, so they definitely found by pushing Julie far down, they got to a limit of where they ended up scaling back. Our reps are getting really stressed out. They’re not giving the quality, their answers is going down, let’s scale it back. So that’s something that an division one level. But I would say from what I’ve heard, just people about how they spend their time generally speaking, blocking off time for three times during go churn through your inbox.

Caroline: 19:07 No, I love that. And it’s really good advice. I know it’s not for a in reference to what you’re talking about, but when I talk to my clients, people that listen to my podcast is having a customer service chat, so that’s really good for people to know that it’s not that important to get back to people within that minute. So you can actually find out more about your clients and find out what works with your clients, but it just you showing that you know an hour is okay.

Robby: 19:33 I would say another thing that I’ve seen is that setting expectations, obviously if you have a live chat and you’re only checking that three times a day, that’s going to be a really bad experience. You have the expectations set correctly and when you were there and have the chat window open, that’s probably a great experience for people and then at the time maybe divert to something else that has some, some other more reasonable expectations. And I think in general getting back the same day tends to be good. We will always find people that nothing’s ever good enough. But that’s a, I think in general, getting back to people with a pretty good, pretty good baseline.

Caroline: 20:26 Yeah. And so you sort of freeing people up from saying that from having to worry too much about that one area. So now we’re going to talk about a few things, like what are the practical steps that people can take to be more productive?

Robby: 20:37 Right. So the first thing I would say is to take a look at how you’re spending your time. Take a look at the different activities that you’re spending time. Some of that is easy to just do in your head. Keep a journal of what you did throughout the day. It is, this is a little self promotional here, but I do think that software does help in this case for free so they can just download it, go to rescuetime.com sign up for free within a week. We’ll have a really good sense of how you’re thinking hard about the different activities and why you do it is a good first step. Uh, a particular lens that I like.

Robby: 21:20 It’s trying to separate what’s urgent and what’s important. And that’s when people start out with that. It’s sometimes a little bit difficult. Everything is urgent, everything is important. It turns out that there was a lot of things that during your day to day feel really urgent, these need to get done. Dreams don’t get done. It’s going to be really bad. And that’s true. Um, what that tends to do though is that squeezes out the work that would be more important for the longterm success of the company. Um, so it’s very easy to get bogged down in customer support or you know, making sure that you know, all your social media feeds or main at the expense of doing that research that is going to help you understand what products you need to offer next quarter. Understanding if the management of a certain activity is people were able to find another way to do that, whether that’s outsourcing or managing with a different piece of software.

Robby: 22:28 If that would free up your time or of your time to do another part of your business. You know, if you don’t have that time to step back and think about the important work that’s going to be, that’s going to be a problem long term. So I think getting a sense of that up front, it’s, it’s pretty, it’s pretty helpful. Um, as far as some more tactical things to reduce distractions, uh, one of the things I tell people all the time is to go and do a notification audit goes through all of your apps. Usually this is mostly on mobile, but it also affects a desktop as well. Um, anywhere where you can get to a setting screen that says, here’s the notifications, when you say go through each option and say it’s finding out about this, the second that information becomes available worth derailing me from something else that I might be focused on.

Robby: 23:24 Um, usually when people do that, they end up turning off 80 to 90% of their patients and it feels weird for a few days. Honestly, I’m starting to wonder what you’re missing. Um, but then you adapt to it and usually you realize that you’re not missing much because you will end up getting that information at some point anyway. But you do it in a much more deliberate way. So notification audit is a really good one time activity that we’ll have a lot of benefit down the road. I’m more in the moment thing that you can do is get really comfortable with your devices. Do not disturb features every, every computer or phone, um, operating system they all have, they’re all really easy to access on desktop. They’re never more than two clicks away. Uh, on mobile. It’s a swipe on a tap on both android and Ios.

Robby: 24:25 And if you can get into a habit of that, it gives you the ability to turn down the noise when you know you need to focus. And sometimes it’ll be just fine. You can be so engrossed in a task that the notifications that come in, um, slide in on your desktop or you know, buzz on your phone, they don’t really bother you. But other times, you know, it’s really hard to get into the group on things. And when you find yourself in those moments, being able to essentially just press one button and have it all go away, um, is, is really helpful. Um, and then as far as other habits to build, you know, a really good one is, I usually tell people this with, uh, with their inboxes. So with email, um, but I think it also applies to anything that you’re constantly checking.

Robby: 25:13 So this could be Google analytics, this could be the, you know, like the chat sales on things like that. All of that just get into a habit of only opening, um, so many people back, we actually just did a survey on this. 90% of people, again, this is also an office environment, but 90% of people keep their inboxes open all day. I’m like, they never closed. And so they’re always there. Whenever a new message comes in, it always pulls their attention away. And that’s just a really bad way to work. So if you can, you can say, I’m going to use this, you know, I’m gonna, I’m gonna use my email client or whatever when I intentionally, um, it’s a hard habit to get into. It’s surprisingly hard. But if you can do it, it’ll really help. Uh, and then I think, you know, the last thing is, you know, if you’re, if you’re still struggling after building, working on these habits, there’s again, there’s a lot of software that can help you set boundaries, a rescue time as features and its premium version that will help you manage distractions.

Robby: 26:25 Similar to the do not disturb feature. You can say, I want to focus for 30 minutes and um, we will silence your phone. Uh, we will lock district websites that are classified as distracting. Again, that’s another case where you being able to adjust what’s most productive, really helpful. And you know, we give you the some tools to say, I need to, I need to focus for a while. So I’m going to do that. Similarly, we also have tools that will help people say, you know, if I spend more than 30 minutes a day on social media, that’s a problem. So let me know, give me an alert that says, Hey, you’ve crossed your threshold. I have several of these set up for myself. Um, there’s one for time spent in email and communication that a two hours a day and I see that alert every single day.

Robby: 27:20 I’m the CEO and big part of my job. It’s still something I try to minimize. So being able to stay aware of it in real time, it’s been really helpful for me. And then, yeah, we’ll have some others that are more effective. I have a social media goal and everyone’s specifically for the site Reddit, um, that I, if I spend more than 30 minutes a day, I get, I get notified and I set a custom message from myself. So I kind of scold myself a little bit. I don’t see that one very often. See about once a month or really kind of fall into a fall into a hole where I, I go down and spend a lot of time on reddit. So, so yeah, those are some, some practical things, but I think it can be done with little effort and you should start seeing some work.

Caroline: 28:06 So I really liked that because I remember when I recently broke my laptop, when I’m broke, I was putting my apps back on and somehow it didn’t put rescue time back on straight away. And when I did have it on before I was using that feature of the something that you just mentioned, then the time limits and I loved it. And now you just reminded me, Oh, I’ve got to put that back on that one back on again because that was really helpful. But other than that, everything you just spoke about, I’m really proud of myself. I’m actually keeping up to date with all of these things and making sure I’m not checking my emails. And I remember it was really hard to get into those habits, but it’s so worth it.

Robby: 28:44 Allowing yourself to be deliberate about how you’re spending time. It’s so easy to go with the defaults and um, the way software is built, the default is going to emphasize and always on behavior. So you’re always connected to this. You’re expecting information as soon as it’s available. It’s all software is kind of designed like it’s going to be the main thing that you’re supposed to be using all that you got 20 of those things. You’re only one person. So I think it’s a little bit of a mindset shift to say, I’m not just going to use this the way it came to, I’m going to take a breath, think about how I want to use it, that I’m going to set things up so it works with my goals in mind,

Caroline: 29:30 I love the fact that used the word deliberate it’s so true because something you were just saying before that you were saying about sending your email. You’re already scheduled to only two hours a day for email. And while you were saying that, I was actually thinking, I’m sure a lot of people listening, thinking there is no way I could do that because what about all my business stuff? But using the word deliberate is actually half h because what that tends to do to you is then makes you think about what you’re doing. Every time you go to send an email, you have to think, you think quicker. I only have two hours a day, so I’m not going to waste it on this stupid email. I’m going to keep moving.

Robby: 30:05 The truth of this is there’s a lot of studies that bear this out. You tend to get more done when you can work on a task for a solid block of the reason that I spend so much time. There’s a lot to do. But also I’m only semi successful with my multitasking habits. I am I one of those people who’s checking email many times an hour. The total time that I spend will be somewhere between two to three hours a day. But functionally it’s all day, all day long that that is present in my activities. So, um, you know, aside from just the total amount of time that I spend interacting with the APP, um, it’s, it’s also dragging down my effectiveness on other things. So really, yeah, if you can, if you can, time box is what the, what’s the term for it? Um, if you can lock your activities off into specific time periods where you say first two or three times a day, 30 minutes on email, I did that. I would dropped my overall time and even how bye. Yep. By at least 25%. And I also would have more clarity when I was working on other things. So yeah, it’s, it’s, it’s being deliberate. Um, and then it’s making time for things when you want.

Caroline: 31:28 Fantastic! So I want to set a challenge and Robbie and I didn’t speak about this beforehand, so this is just comes to me always explaining everything. I want to set a challenge for everyone listening and the challenge is I want everyone to download the free version of rescue time and try it out for a month and see how you go. Jumping into my Facebook group or winning with Shopify on Facebook and let us know how you’re going with it. Um, and another thing is where we are actually going to give everyone listening 30% off, which you never do normally. So this is extra special just for our listeners, 30% off discount for the premium version and people can get that and do the challenge other than either on the free version or on the paid version.

Caroline: 32:10 And let’s see how everyone goes because I think that this is really interesting. Everything that you said and probably is so true and people will find themselves saving so much time. And I’m, I always tell people you either when you sitting up a business who either have money or you have time or sometimes you have a bit of both if you’re lucky, but time is usually the part that you just cannot get enough of. So this is a big thing for me and I think that if everyone jumps on and tries it out for a month, sees how they go and tries to save some time, I think everyone will be quite surprised.

Robby: 32:40 I know that I still am with what I’m doing because I still look at it. I still check out my statistics and it definitely helps me on a daily basis. I think that would be great, especially if you guys can have a group discussion about it. Really useful to be able to understand what’s normal. Cause I think that’s one of the things that we see time and time again. People start looking at their time in this new way and it’s new to them and they say, I don’t understand what this ought to be. Um, I don’t understand my way different than everybody else is like me. A lot of times people will see something they didn’t expect and they will make some really snap negative judgment about it. And it is really, really helpful when you have a group of people that’s able to share those stats. So I think that’s an amazing

Caroline: 33:33 Yeah look. I’m, I, like I said, we didn’t speak about this before hand, but I’m really excited. I think that I know personally it really makes a big difference. And look, I have a lot of people coming to me saying things like, how do you work from home? Don’t you go inside doing the laundry or doing the washing and things like that. Get stuck on those things. That’s my downtime when I want to move away from the computer.

Robby: 33:56 I know that sounds really weird, but the difference with that, but I know a lot of people can’t do things like that. So time is of the essence. So let’s all get together in the facebook group and talk about it, have a few laughs about what people are actually doing with their time and how they actually spending their time and the way they explain to everyone a little bit more because there isn’t a yes, there is. Um, there works slightly differently depending on what platform you’re on. If you’re on an android phone, it works almost identically to how the desktop application collect time in all the different apps that you spend time in. So you’re able to see basically that same, that same level of detail that you would have messed up on apple phones. It’s a little bit less granular. You’re able to see the time that you’re spending your overall screen time, which is still a really surprising number for a lot of people on average.

Robby: 34:59 Don’t have to stat right in front of me, right around three hours a day on average. And a lot of people see that and I’m going to say, no way, how was I wrong? It’s got a bug in it. And then we go through and we check all the data. It’s like, nope, that’s how much time you’re spending on your phone. And Apple has released feature or released the reports that have been very similar to the data that we have. Um, so yeah, it’s, it’s, I think it’s really useful to be able to understand your entire screen time experience. So mobile and desktop because yeah, I mean we’re, we’re definitely in a environment right now where, Oh, a whole lot of people spend much more time looking at a screen than they do sleep every day. And so if you consider the fact that your sleep is really important, ah, Yep. That’s another, it’s just as long if not longer, a segment of your time is spent doing an activity that you really ought to understand.

Caroline: 35:58 I am going to download the APP because I am the person that never uses my phone. Like I literally just don’t use my phone. I use it for whatsapp. Contacting people are on the wild friends of mine and that’s pretty much it. I do everything from my laptop and pretty much my kids have my phone all the time, so I’m actually going to download that APP and I’m going to be in the Facebook group finding out letting me for knowing exactly what I do. Because you’re saying it’s three hours on average. I would have find out. It’ll be very good to find out how much time I actually spend on my phone and I might be quite surprised that I might be spending more time on it than I actually honestly believe I am.

Robby: 36:32 Yeah. Was definitely really surprising to me and it’s something that I’ve heard consistently. Our customers, it’s, it doesn’t quite ever match their expectations. One thing I’m really curious to hear, uh, what your listeners experiences or like is, are there things that they thought they’d spend a lot of time on? It turns out they don’t. Um, and is that a positive or a negative experience to understand that? I think that I hear over and over and over again, in fact, this is one of them things that I love about being able to offer this to people is people come to rescue time and they say, this sounds great, but I’m terrified about how much time I spend on Twitter. Um, or I don’t even want to think about how much time I spent on Facebook or Reddit or youtube. And then a week later they come back and say, you know, not as much as I thought.

Robby: 37:28 It turns out there’s this other thing over here. Then I wasn’t even thinking about. A lot of times that’s something like even something that people think about, oh, I don’t do that that much. It’s just open. And I answer emails with impairment, Britain’s up being way more significant in terms of the amount of time they spend. And the thing that they were worried about and being able to kind of relieve that guilt from people I really love. So, um, yeah, I think, I think having a realistic sense is, is really, really powerful. And so I, I’d be really curious, say here about what you guys discover about yourself.

Caroline: 38:01 Fantastic. What I’ll do, I’m going to pin this at the top for at least one month. So people listening to the podcast can come into the Facebook group and leave their comments because I will be finding out more about me on my mobile device. Everyone else has to do this as well because it’s going to change. I’m going to actually say it’s going to be a game changer in your business life. It really will make a big difference just understanding what you’re doing. So Robby, let’s finish up with you just letting it front of know where they can get, how they can get rescue time and the special 30% off if they do want to get the paid version, don’t have to, there are more features in the paid version. So how can people find out more about rescue time?

Robby: 38:40 Sure. They can go to our website www.rescuetime.com oh one word. Uh, and the, the coupon that we’re going to be offering, here’s going to be rescuetime.com/winningwithshopify.

Caroline: 38:51 Sorry. Yes, oh one word?

Robby: 38:53 yes. It’s going to be all one word. rescuetime.com/winningwithshopify

Caroline: 38:57 Fantastic. So that is everyone’s challenge. They have to get on and find out how they’re spending their time. This is going to be something, look, I’ve been promoting, um, managing time effectively just generally, but now after speaking to you today, really, it really makes me realize that I’m going to be pushing this even more because I think that it does make a big difference. Thank you so much for your time. It’s been so fantastic. I’m just glad to have had you here in the first time in the first place and knowing that you have taken time out of your productive day to come on here has just been completely, you know, I’m very thankful for it.

Robby: 39:31 Yeah, this is great. I love talking about this stuff. So thank you for bringing me on

Caroline: 39:37 and I’ll keep you informed with what’s going on in the group from what people are saying because I think that you’d be interested in the funny stories that we find out along the way.

Robby: 39:45 Yeah, that’d be fantastic. More and more about people. Okay. That or like how I understand your listeners are, um, you know, a lot of people trying out a new venture or people that are working on their stores, but also, you know, having jobs and having lives, um, and you know, you just have to find balance and it’s, it can be a really scary, uncomfortable brand new experience and Yep. Being able to have the tools to navigate that type of thing. It’s a really important and so yeah, I’m, I’m really excited to be able to help out.

Caroline: 40:27 Fantastic. Well Robby thank you again and thanks everyone for listening and have a great day and keep smiling.

Intro & Outro: 40:32 Thanks for listening to the winning with Shopify podcast. Join the Facebook group, facebook.com forward slash groups forward slash winning was Shopify and get our show notes @ justasparker.com/podcast don’t forget to subscribe to this podcast so you never miss an episode. As a listener, get 20% off at justaskparker.com by using the code podcast.